HEAD OF COMMUNITY — POSITION DESCRIPTION

Global ° Remote at Culturs Lifestyle Network

DEVELOPMENT AND MANAGMENT OF COMMUNITY AND BELONGING

Does it make you smile to connect people in environments where they can thrive? Are you passionate about cross-cultural spaces? Are you familiar with Third Culture Kids?  Do you have experience with content curation and visual storytelling? Does building community and providing a space for them to feel at home float your boat?  Does  networking and attending some of the world’s biggest networking events (film festivals, music festivals, award shows, etc.) fall within your unique zone of genius? Are you creative, strategic and like to bring people together? Love creating events that uplift community?   If so, you’ve come to the right place!

We’re looking for a talented Community Manager to join our data-driven, outcomes-focused team. Culturs has helped millions of cross-cultural in-betweeners feel like they belong, and this role will help us continue to broaden impact and reach while building a community that makes us all thrive.

Main responsibilities include project managing workflow for Ambassadors and affilliates, as well as management of internal and external communities. This position works closely with our editorial, team on planning, building, testing, and executing logistics, strategy and outcomes for our communities. It works closely with our social and design teams with visuals and digital assets and coordination and publishing. This includes working in tandem with our digital content (podcast, XOTV) and community building on social (website, social media, email) and heads of marketing and universities. You’ll also communicate with the internal team to answer questions and keep everyone informed as to external community progress. Strategizing and our community awards programme internally and externally to help us all uplift the brand.

Data-driven decision making with tracking and analysis of activity, audience growth, social and web campaigns and traffic built into published content and online store offerings is imperative. Each week the teams meet and provide brief reports to evaluate the efficacy of our content, PR, community development and marketing activities. The ideal person for this role has a mix of strategic thinking, systems thinking, logistics, creativity and relationship building backed solid planning and stellar execution.

• This role reports to:  CEO
• Organizational overview: CLICK HERE
• COMPENSATION:      $30,000 – $55,00 DOE full time, pro-rated if part time
  • KPI bonueses
• • Unlimited time off
• • Flexibility
  • Work from anywhere with approval

ROLE LEVEL EXPECTATIONS:

At Culturs, we strive for excellence rather than perfection. Community is our number one asset and our main commitment. This position is Director level.

• Individual contributor: Completes tasks provided in an efficient, effective manner with attention to detail.
• Manager: Ability to motivate self and others, oversees individual contributors and self-directs their work and that of contributors in the department level. 
• Director: Oversees and motivates department and managers, creates strategy, leads teams. Brings forth knowledge and skill to assist others and excel in their areas. Works to decipher company directives and translate goals and expectations into solid deliverables.
• Executive: Provides vision in areas of expertise and aids in departmental motivation, moves company and brand forward internally and externally. Focus on company growth.

DOES THIS EXCITE YOU?

• You’ve worked with other team members to acquire the content you need, ensure your work is on brand and coordinates with a project’s overall goals
• You’re an effective, clear communicator in all formats
• You deliver, on-time, completed work without others having to ask repeatedly or finish the task for you — and you’re aware of what completed work that achieves goals looks like
• If you don’t know something, you research, apply knowledge gleaned, problem solve; yet ask for help when absolutely necessary
• You’re practically always on time (or early) and strive to deliver ahead of deadlines
• You have excellent project management skills and are able to juggle multiple projects while communicating honestly about your timelines, challenges, and questions
• You courageously and respectfully ask for what you need to do your job, while pitching in for team outcomes and understanding not every ask will receive agreement
• You do great work autonomously and as part of a highly collaborative team
• You do whatever it takes and the phrase “That’s not my job” is not a part of your vocabulary
• You’re a born GO GETTER — always looking for ways to add value, do better work, improve efficiencies, build others up, and make the world a better place
• You’re not afraid to bring new ideas to the table, even if they’re different from what’s been done before, and you speak up when you notice opportunities for improvement
• You believe everything can be achieved, and you’re confident in your ability to find solutions when you hit obstacles
• You’re comfortable and even thrive in fast-paced environments where you learn something new almost every day
• Your experience includes working for a successful company or leader in the online world (not mandatory, but a plus)
• You enjoy balancing a vibrant personal live along with a fulfilling work life

As a part of our team, you may wear many hats (if you’re lucky!), but also will have the opportunity to help grow and shape the future of our company and develop an important, thriving global audience. The only limit is your drive, commitment and imagination.

Sound ah-mazing? JOB DESCRIPTION BELOW – Application at the end of page.

WHO ARE WE?

YOU + US:

• Full autonomy over where you work, what you wear, and which pet sits at your feet
• Company closure paid time off at certain times of year
• Unlimited PTO with the expectation that there’s a plan for deliverables while you are out that is communicated with the team and your supervisor
• Potential for international travel engagements
• Potential assignment to work with or at some of the world’s most prominent festivals, sporting events, engagements and award shows

• Potential for company profit sharing
• Bonuses when exceeding KPIs
• A family of colleagues who will make you laugh and support you every step of the way
• Philanthropic and community focus

Culturs, dba Simply Alive LLC,  is an equal opportunity employer. We firmly believe that our work is at its best when everyone feels free to be themselves.

DUTIES:

• Meaningfully engage with ambassador and affiliate applicants
  • Meet with them to gather their ideas for amplifying CULTURS to their communities (both on and offline).
  • Connect them to CULTURS resources and staff members.
  • Train them on our brand, values, standards, and goals.
  • Host a monthly gather event (online) of platinum and standard ambassadors
    • Themed (planned in advance)
    • Work with CULTURS social media team to develop a process for advertising, registration, and follow up (with the goal of increasing engagement: social media, sales, ambassadors, affiliates, etc.)
• Meaningfully engage with CULTURS student orgs on university and college campuses 
  • Host a monthly gathering of CULTURS Campus Ambassadors to gather their ideas, support their activities, and encourage them to amplify CULTURS content (through our affiliate program) as a way to raise money to fund their activiites.
  • Work with VP of Universities regarding campuses enrolled and how to engage
  • Work with Marketing Director on Universities being prospected for group subscriptions
• Meaningfully engage with partner groups
  • Work with social media team to create and/or coordinate customized content to cross-post.
  • Gather information about annual events and see where CULTURS staff can support, attend, and/or cover.
• Create community spotlight content
  • Quarterly 2-page spread on the activities of community members related to CULTURS. Amplify their amazing work in order to entice others to engage with us and submit their own stories.
  • Customize the submission and selection process (based on existing systems)
• Solicit and engage with in-person community activations
  • Using our Celebrations Dinners content, solicit participation for pop-up dinner parties with friends at home.
  • Schedule activities to support the event such as a follow along cooking class with participants.
• Oversight of CultursCasa – 12 times or fewer per annum
  • Utilize Turno to easily manage service providers and communication
  • Oversee calendar at Airbnb to manage guest check-ins and communication
  • Use Culturs Amazon.com business account (with LastPass login) to add supplies to Casa inventory.
• OVERSEE CULTURS EXPERIENCES INCLUDING
  • Creation of or management of events specifically created for the in-between community, like Culturs’ Alchemist awards, to begin as an event Late 2025 or early 2026.
    • Brainstorm with team categories for the world’s first multicultural award
    • Oversee platform to manage entries and create event online and offline for Alchemist Awards
  • Culturs Speakers Bureau
    • Providing university access to our many expert speakers, professors and storytellers
  • Culturs Journeys
    • Working with event planners and events around the globe (SXSW, SUNDANCE, CANNES LIONS, FIPP, NABJ, NAHJ, SERIES FEST, WORLD CUP, OLYMPICS) to create on-the-ground meetups and activations
    • Creating travel experiences around the world for local meetups using our Waybird presence
• Use digital platforms for ease of work, including:
  • 17hats
  • EVESSIO
  • AIRBNB
  • TURNO
  • WAYBIRD
• Achieve KPIs for each position 
• Other duties as needed for each position

Sample ongoing activities:

-Work with Editorial, Social and Design teams on upcoming content ideas, planning and execution

-Work with editorial on community-focused creation of press releases ensure they’re distributed in targeted outlets on our PR Newswire contract each month, as well as featured on our website press page

-Ensure we are translating community content to print and web and working with Editorial and Art to repurpose content from/to podcast, video, social media, online, digital, “stories,” and newsletter and promoted through all Culturs outlets

-Weekly review of data analytics and regular strategizing to grow and nurture audience and audience engagement

-Work with editorial to distribute CultursTV and podcast offerings on the web and ensuring best practices are used for optimal reach, growth and community engagement

-Work with social team to focus on growing our written content communities through digital marketing of our varied content online and on social

-Oversight of creation and marketing of new community-focused Culturs strategies as you see fit with marketing director

-Firm knowledge of the Culturs brand, offerings, processes and upholding them

-Tasks as needed for internal team, including communicating with writers and brand ambassadors

CLICK HERE TO CHECK OUT CULTURS DIGITAL PUBLICATIONS

READY TO BEGIN?