Content & team management in print, digital, web

Global ° Remote at Cultursmag.com (View all jobs)

What We Do

Outlier.org (from the co-founder of MasterClass) is reimagining higher education as a resource that is accessible, equitable, and affordable for everyone. We have developed the world’s best online, for-credit university-level courses, taught by some of the most celebrated educators in the world. Our courses employ cinematic content powered by cutting-edge cognitive science to create an immersive, student-friendly learning experience that delivers game-changing student success levels. We are a quickly-growing team working on a dual mission: Increase access to quality college education and dramatically reduce student debt.

Who We Are

Outliers are kind, curious, competent, creative, and resourceful. We are a passionate multidisciplinary team working to increase access to quality education for everyone. We believe in using the scientific method and evidence-based conclusions. We respect intuition and art. We give credit where credit is due. We hold one another to high standards. We value constructive feedback. We love to try new things. We take our work seriously, not ourselves. We work hard and go above-and-beyond to ensure great student outcomes and we strongly believe in taking care of ourselves and making sure we stay healthy to continue to pursue our mission as best we can. 

Are you an Outlier?

About the Role

We’re looking for an experienced, innovative Director of Student Success & Advising to enhance the Outlier learning experience through scalable student advising, engagement and retention strategies. Our ideal candidate has developed and/or managed these student-centered services in tech-enabled, high-volume settings and has a strong grasp of online student engagement trends (with a desire to push the envelope on what these look like and could be).  A perennial student advocate, this role will work cross-functionally to ensure Outlier students have access to on-demand, high quality and cost-effective support for their coursework and along their broader academic journey.

This role reports to the VP of Student Success and is a remote, full-time position. 

What You’ll Do

• Contribute to overarching strategy and approach for engaging and retaining Outlier students in partnership with Student Success, Marketing (Lifecyle) and Product
• Define and execute against Outlier’s student success advising value proposition: review the end-to-end student experience (from prospect to alumni) and develop a scalable playbook for when, how and through what channels (internal and third party) students can access academic advising services 
• Help drive student outcome optimizations: review data to understand the macro and micro trends of successful and unsuccessful students; contribute to cross-functional initiatives geared at keeping students engaged and on track
• Leverage student engagement data to identify at-risk students and real time interventions to keep students on track and successful
• Lead the academic support function within Student Success: manage a team of internal, student-facing subject matter experts (Tutors, Essay Coordinators, etc.) and advise on efficacy of third-party tutoring services to ensure Outlier students have access to on-demand, high quality and cost-effective help with their coursework
• Provide thought leadership on Outlier’s go-to-market strategy: partner with our Marketing and Partnerships team to define prospective student advising option, contribute to upcoming course selection and help develop student degree and transfer pathways
• Develop support infrastructure for the credit transfer process: increase effectiveness and reach of processes designed to help students navigate the process and drive visibility into transfer outcomes through student interviews, surveys and feedback loops
• Partner with Student Success and Outlier Leadership on student-facing policies: audit existing policies to ensure they are fair, up-to-date and achieve the right outcomes for students, Outlier and our school(s) of record; advise on new policies as appropriate
• Operationalize and promote academic integrity in the Outlier experience: evaluate and propose improvements to our existing tools (proctoring service), philosophies and policies to uphold integrity in an independent online setting

Who You Are

• 5+ years experience in Student Success, Academic Advising or related function in a tech-forward, high-volume environment (experience at multiple institutions a PLUS)
• 2+ years in a operational leadership role with people management experience
• Can speak not just to the “what” but the “why” of student-centered services with passion to redefine the ceiling of online learning experiences
• Fierce advocate for students with the ability to communicate their wants, needs and concerns to stakeholders across the company
• Technically savvy with the ability and appetite to master new applications, tools and software
• Strong analytical prowess – can blend qualitative and quantitative to drive insights and change
• Comfortable operating and collaborating in a fast-paced, remote environment 
• Excellent written and verbal communication skills, internally and externally
• Kind, curious and collaborative

Benefits

Benefits include stock options, health, vision, dental; engaging coworkers; and competitive salary.

Please note: Outlier.org hopes to recruit and advance qualified minorities, women, LGBTQ, persons with disabilities, and veterans, among others—we welcome and encourage all applicants. One of Outlier.org’s goals is for our team and culture to reflect the diverse student populations we serve.  We remain committed to recognizing the best talent wherever it may be.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Outlier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, layoff, termination, working conditions, transfer, job assignment, and benefits.